To help our Quality Team investigate and provide the best support, please submit a request through the Contact Us form and select “Unsatisfactory Item” as the Reason for Contact within 14 days of your order being delivered. You will receive an automated reply with instructions on how to provide the necessary details.
Please ensure you keep the item, as it must be returned to be eligible for a replacement or refund. Without the returned product, we will unfortunately be unable to proceed with an investigation or resolution.