After a certain stage of order processing, cancellation and modification requests cannot always be accommodated as we aim to ship orders as quickly as possible. Therefore, while you may contact us immediately after placing your order, cancellation is not always guaranteed. All cancellation requests must be reviewed and are subject to approval by our warehouse processing team.
If you would like to request cancellation of an order, please contact our Customer Care team at customercare@kayali.com and include your order number and use the email subject line: “Please Cancel My Order” to help us prioritize your request.
If we are unable to cancel your order, please refer to our returns policy here, as full-size fragrances are eligible for returns.